Return of Products
- The right of withdrawal is the Buyer’s right to return the Products within 14 days from the date on which the Buyer or a third party designated by the Buyer received the Products, in accordance with the Procedure for Exercising the Right of Withdrawal.
- The right of withdrawal may be exercised if the Buyer has retained a document confirming the purchase, which must be submitted to the Seller together with the purchased Products.
- The buyer may exercise the right of withdrawal if the Products have visible defects that occurred during delivery or if the Products are defective.
- In order for the Buyer to exercise the right of withdrawal, the Buyer must notify the Seller of the exercise of the right of withdrawal by writing to info@fitodroga.com, and shall also complete the Return Form, which can be found at _________________________. Upon receipt of the completed Return Form, the Seller shall notify the Buyer that the return has been received as well as inform the Buyer of the decision made or the timeframe for making a decision.
- If the Buyer and the Seller agree on the return of the Products to the Seller, the Buyer shall be obligated, within 14 days after sending the Return Form (or handing it over) to the Seller, to return the Products to the Seller by dropping them off at the Avemed.lv online store, located at 16 Plieņciema Street, Mārupe, LV-2167. The Buyer shall be responsible for covering the costs associated with the return.
- The Seller shall refund to the Buyer the payments received from the Buyer, including delivery costs, if any, incurred in connection with the Return—Courier Delivery, within 30 days from the date the Seller receives the completed Return Form (notice of withdrawal from the contract) from the Buyer, and once the Seller has received the returned Products that the Buyer is returning. The Seller shall refund the aforementioned amount to the Buyer by wire transfer to the Buyer’s bank account.
- If the Seller and the Buyer have agreed on the return of the Products, the Seller shall have the right to withhold the refund until the Seller has received the Products that the Buyer wishes to return.