- Data Controller and Contact Information
1.1. Data Controller: SIA FitoDroga, Registration No. 40203259558, Registered Address: Plieņciema str. 16, Mārupe, Mārupe Municipality, LV-2167.
1.2. Contact Information: Questions regarding the processing of personal data may be submitted via email to info@fitodroga.com or by contacting us at our registered address.
- Processing of Personal Data
2.1. Understanding and Consent: By using the services of our online store and purchasing products, you consent to the processing and storage of your personal data.
2.2. Legal Basis for Processing: SIA FitoDroga undertakes to process only such personal data as is necessary for the conduct of its business, compliance with regulatory requirements and contractual obligations, as well as to safeguard its legitimate interests. Data processing is carried out in accordance with the EU General Data Protection Regulation and the laws of the Republic of Latvia.
2.3. Security Measures: We have implemented technical and organizational measures to ensure the security of personal data against accidental disclosure, alteration, or unlawful processing.
- Purposes of Personal Data Processing
3.1. Identification and Invoicing: To identify you as the purchaser and product recipient, issue an invoice, ensure delivery of the products, and fulfill other obligations, we process your first name, last name, phone number, email address, home address, and billing information.
3.2. Communication: To send you transactional and administrative communications, such as a purchase confirmation, a reminder about an unfinished purchase, or more detailed information about the delivery of products, we process your first name, last name, and email address.
3.3. Responses to Inquiries: In order to respond to your inquiries—whether submitted through the contact section of our website, by phone, or via email—we process the personal data you voluntarily provide—your first name, last name, phone number, and email address.
3.4. Marketing Materials: In order to send you advertising materials tailored to your interests, for which you have given your consent, we process your first name, last name, email address, phone number, and website visit history.
3.5. Promotions and Competitions: When you participate in lotteries or contests organized by us, we process your first name, last name, email address, and phone number. By expressing your desire to participate, you consent to the processing of your personal data.
- Retention Period for Personal Data
4.1. We will retain your personal data for as long as necessary to achieve the aforementioned processing purposes, unless a longer retention period is required or permitted by the law.
- Transfer of Personal Data
5.1. Within the company: We may share your personal data within the SIA Lotos Pharma group.
5.2. Business Partners: In order to fulfill our obligations to you, we may transfer your personal data to business partners and data processors who perform the necessary data processing on our behalf (for example, IT infrastructure providers, marketing agencies, and courier services).
5.3. Law Enforcement Agencies: Upon request, we may disclose your personal data to government and law enforcement agencies in order to protect our legal interests.
- Your Rights Regarding the Processing of Personal Data
6.1. Under the General Data Protection Regulation and the laws of the Republic of Latvia, you have the right to:
- Access your personal data and receive information about its processing.
- Correct incorrect, inaccurate, or incomplete personal data, or correct it yourself by logging into your profile.
- Delete your personal data (“the right to be forgotten”), except in cases we are required by law to retain the data.
- Withdraw previously given consent to the processing of data.
- Restrict the processing of your data—the right to request that we temporarily stop processing all of your personal data.
- Contact the State Data Inspectorate.
6.2. You can submit a request to exercise your rights by filling out a form in person in our office at 16 Plieņciema Street, Mārupe, LV-2167, presenting a valid form of identification (passport or ID card), or by submitting your request electronically using a secure electronic signature.
- Cookie Policy
7.1. Use of Cookies: Our website uses cookies to ensure its functionality, improve the site’s performance, and analyze user behavior.
7.2. Types of Cookies and Their Use:
- Session cookies: These are stored until the end of the session and are used to provide services that require authentication.
- Persistent cookies: These are stored on the device for an extended period and are used to remember the user settings.
- Third party cookies: These enable the collection of statistics and the display of personalized ads by third parties, such as Google Analytics.
7.3. Google Services: In addition to the cookies used by the controller, our website also uses Google services that may collect and process personal data to provide personalized services, such as displaying relevant advertisements and analyzing the behavior of website visitors. For more information on how Google processes your data, visit Google Privacy Policy.
7.4. Consent and Withdrawal: You can change your cookie settings in your browser, but this may affect the website’s functionality.
- Email Communications
8.1. Receiving News and Offers: You most often receive emails sent by the www.fitodroga.com online store because we wish to exercise our legitimate right to offer products to our customers and potential customers. Everyone who has otherwise expressed a desire to receive updates also receives them.
8.2. Notifications about abandoned shopping carts: We send notifications about abandoned shopping carts in accordance with our legitimate interest in offering products in which interest has been expressed.
8.3. Basis for Mailings: The basis for receiving newsletter emails is a previous order placed in our online store and in accordance with Section 9 of the Law on Information Society Services. Section 9:
- Commercial communications are sent for similar products or services of the service provider.
- The service recipient has not initially objected to the further use of the electronic mail address.
- The service recipient is explicitly given free of charge opportunity to refuse from the further use of electronic mail address on the occasion of each further receipt of a commercial communication.
8.4. Unsubscribing from News: If you wish to stop receiving news and special offers from the online store, please email info@fitodroga.com, and we will make the necessary changes.
- Changes to the Privacy Policy
9.1. We may make changes to our privacy policy at any time and without a prior notice. The changes take effect upon their publication on the website. We encourage you to review this policy periodically to stay informed about the current terms and conditions.