Orders & Shipping
Where does FITODROGA deliver?
We deliver across Latvia and to EU countries. Available delivery methods depend on the destination and are shown at checkout.
How much does delivery cost?
Delivery is free for orders from €20. Available delivery options and any applicable delivery costs are shown at checkout.
How long will my order take to arrive?
Delivery times depend on the destination and selected delivery method. You will receive delivery information once your order has been prepared and shipped.
How do I know when my order has been shipped?
Once your order has been prepared and shipped, you will receive the relevant delivery information.
Can I collect my order in person?
At the moment, we do not offer in- person order collection.
Returns & Exchanges
Can I return my order?
Yes. You have the right to withdraw from a distance purchase within 14 days, subject to the applicable return conditions and legal exceptions.
How do I return a product?
Please contact us at info@fitodroga.com before sending your return. We will provide you with the necessary information.
Where should I send my return?
Returns should be sent to:
SIA “FitoDroga”
Plieņciema iela 16
Mārupe, Mārupes novads
LV-2167, Latvia
What if my product arrives damaged or defective?
Please contact us at info@fitodroga.com and include your order details and information about the issue.
Payments & Account
How can I pay for my order?
Payments are processed through Montonio. Depending on the options available at checkout, you can pay by bank payment, payment card, Apple Pay or Google Pay.
Can I create a FITODROGA account?
Yes. You can create a customer account on our website to keep your account and relevant order information in one place.
Does FITODROGA have a loyalty programme?
A FITODROGA loyalty programme is planned. More information about the programme and its benefits will be available separately.
Newsletter
How can I subscribe to FITODROGA news?
You can subscribe through the newsletter sign-up form on our website to receive FITODROGA news, skincare updates, new launches and occasional offers.
How can I unsubscribe?
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.
Does FITODROGA have a loyalty programme?
A FITODROGA loyalty programme is planned. More information about the programme and its benefits will be available separately.
